Dentistry done differently

The Dentist explained the problem in detail and clearly described the treatment options.The apointments that I will need to complete my treatment were arranged to suit my required time frame.

Everyone so professional, from the dental surgeon, the assistant and the receptionist.

Reassuring & courteous service

Friendly and efficient

It is a good dentists

Friendly and professional

Fantastic team!

Staff are always knowledgeable and friendly

Highly professional and very friendly, welcoming practice.

Always get an appointment with very friendly and kind staff. Quickly answering the phone or any queries through email etc

Professional Dentist

It's an excellent clinic, it is however a long way from where I live which means that friends & relatives are less likely to wish to use the practice.

Always at its best, a good place to go without any problems. What more could anyone need or want.

The friendliness of all staff. The dentist always makes me feel welcome, listens to me and explains everything.All aspects of this practice are exceptional.

No complaints at all, always satisfied with the experience.

Very like

Effective and efficient treatment supported by friendly and professional staff.

Great service as usual, thank you

The highly professional dental care provided

Good value care plan, nice staff, dentist with a sense of humour.

Everything you would expect from a dental practice

Everyone very caring and informative

The whole team at the surgery are professional, kind and friendly. Especially appreciated as I am a nervous patient.

Staff friendly and professional Premises easy to visit and parkClean and modern environment

Courtesy and efficiency

I feel the practice knows me – though it should because I've been going for more than 20 years! It's friendly, very clean and efficient.

Nice environment, welcoming staff. Good treatment.

All the staff are so helpful. My dentist is charming and so very very good. Who would have thought that I looked forward to seeing them!

Staff are always pleasant and put you at ease. Feel comfortable in the surroundings.The appointments were on time.

I received a highly professional service at what I consider to be a very reasonable cost.

Great. Caring team. Friendly put you at ease.

It was an emergency - I had toothache. Jodie, the receptionist, fitted me in very quickly for later the same morning, and when I got there Olga, the dentist, was hugely careful and also generous with her time.

Staff all are very experienced and obviosly pationate about teeeth, welcoming helpful.

I feel totally at ease as soon as I walk through the doors. I know the whole team will look after me and trust Helen and Brian absolutely. My teeth are importantly to me - I like smiling!In the forty years we have been with this practice, we have always had exemplary service and treatment. Thank you all!

As I have always been happy with the care I have received

Already covered by this survey's previous questions

Always highly professional and friendly service from Brian Thomason.

Very kind and understanding people, answers your questions, highly recommended

From the minute you arrive you know you’re in safe hands. From the warm welcome at reception and the relaxed and friendly approach by everyone you meet. It is clear they are here to help. Highly recommended.

Always friendly staff, great treatment and very accommodating

I finally feel listened to when I go to the dentist and am always made to feel safe in an otherwise stressful situation.

All staff are very pleasant and professional . The practice is immaculate.I have been a patient for 38 years and currently live 18 miles away

I have been impressed with the care shown to me following a very difficult extraction.

I am the worst patient, Sturminster dental care, especially Brian, who I see is the most patient man, he explains everything and is very caring

Professionalism and friendliness of clinicians and reception staff. Always made to feel at ease in what can sometimes be a stressful experience.

well satisfied. easy parking

Professional, attentive, polite and considerate. Everyone in Sturminster are on the ball and show they have pride in what they do.

-

From the receptionists to the nurses and Ian the dentist. Everyone is friendly and kind.The monthly scheme is very helpful to me. So I can really recommend this dentist.

Always helpful and friendly staff who explain treatment and procedures well. Clean and well organisedEasy to book appointmentParking available nearbyLift if you can’t manage stairsStaff always try to put you at easeGood selection of magazines to read while waiting

I was recently introduced to Sturminster Dental Practice by a very good friend on mine John Durham, having been unhappy with the care I was receiving elsewhere. I have now had 3 visits to this practice and the care and attention has been excellent, it is not something I look forward too visiting a dentist but getting the service I have received has taken away any concerns

Exceptional care

I rarely if ever good full marks but this practice deserves them. The reception staff are excellent and are always helpful. The clinicians, hygienists, dentists and nurses are also exceptional and I have great confidence in what they do and say. It is nice to see the same people each time rather than a revolving door of temporary staff. Highly recommended as a practice. I should also say I have no vested interest in the practice.

Superb clinicianHelpful and caring support staffModern premises always clean and welcoming

First appointment as new patient today. Really impressed, all very professional, very relaxed and very thorough. I’m not that keen on dentists, but I’m actually looking forward to my next appointment.

Problem sorted, painlessly!

I trust Sturminster Dental Care and I am so thankful that I found them.

Charming reception combined with efficient and professional treatment.

I have attended this practice for many years for regular appointments with the Dentist and the hygienist. I have never had any cause for concern and have always been complimentary of everyone working there. I have recommended family and friends who have also been very satisfied with the professional standards of this clinic.Even after moving 30 miles away I still regularily travel to be treated at the clinic.

I received excellent care and attention

Caring practice and very gentle. Things are clearly explained.

Treatment completed efficiently

Always so professional and friendly in a very clean and well maintained surrounding.

Always prompt, professional and friendly.

The best Dental practice and Staff I have ever experienced. I no longer dread going to the Dentist following a very bad experience when I was a child. Everything is spot on, I would never go anywhere else

Excellent treatment. Everyone is friendly, polite and helpful and very skilful in their work. I am always nervous at the dentist and if I was not happy I wouldn't return so I guess they are stuck with me!

I’ve been a patient for 34 years and it continues to be welcoming,,efficient, comfortable and very well equipped.

-

I was very nervous, the appointments I had with the Dentist Brian and Hygienist Darren were excellent I no longer have a dentist phobia.

I have been attending this dentist for 6 years or so, always excellent care, preventative cleaning and advice, the practice is spotlessly clean, all staff very polite and professional, a first class dentist.

Having been a patient here for many years, I value the familiarity and friendship from consistency, as well as efficiency and very good dentistry.

the staff are always very very nice and polite and the placeis very clean

It's the most professional dental care I've ever received

Ease of parking, friendly efficient staff.

I have always been nervous of attending the dentist - mainly due to going to School dentist many many years ago. The Dentist (Ian) and Hygienist (Helen) put me at ease and while having a tooth pulled, crown work and bridge treatment Ian explained every stage he was doing.

Having been a patient at this practice for many years I feel confident that my treatment will be carried out in a careful and thorough manner with courteous and caring staff.

All lovely

First time visit extremely pleased with my experience and treatment

Excellent care.

Efficient, friendly and local.

Every thing was just great,

Great service, very fast but thorough and efficient.

Prompt friendly and professional.

Treated with respect. Treatment explained and discussed. Unhurried professional respectful and friendly

From arrival, through interaction with reception staff, the setup and cleanliness of the waiting area. Treatment and interaction with dentist. Treatment and interaction with hygienist.

Relaxed, professional dental practice

Efficient, knowledgeable,courteous

Extremely professional and courteous start to finish from every person at the practice. Friendly and very helpful.

The service provided was both friendly and extremely professional.

I really liked the dentist, Olga, and the dental nurse Katrina(?)

Kind, considerate and professional staff.Well equipped dental practice.Speedy service.Clean, bright, light and airy premises.

Excellent service

Very friendly and efficient staff. Very knowledgeable and professional

Professional, clear communication and competence

Friendly, informative and a thorough record and examination of all my teeth and mouth

Efficient and friendly staff, overall satisfaction with the care I received.

Staff totally professional,being a nervous patient,Dentist definately put me more at ease.

I have complete confidence in Sturminster Dental Care

The personal attention and knowledge shown to me by the clinician, Olga

The reception staff are ALWAYS helpful both on the phone and in person. I usually arrive early and listen to them talking so can vouch for the fact that it's not just me they are nice too!!Ian the dentist is excellent. Always welcoming good at explaining treatment and I have complete confidence in him.Helen, dental hygienist also excellent, very caring with good rapport.I very rarely give reviews on any subject but I have made an exception for SDC as the quality of their care is superb.

All Staff+Professionals are pleasant and efficient

A friendly team I have total confidence in the quality of treatment.

Professional approach.

The experience

Professional service with care

The team make visiting the dentist a positive experience. I have full trust in them.

I felt safe and sound the dentist explained everything to me and came up with what I considered a good plan all the staff were polite and professional thanks to everyone.

Full explanation of treatment and information on future care

Because they are great

Exceptional attention to detail. Great courtesy from the whole team. Outstanding cleanliness. All equipment was very modern. Whole atmosphere is welcoming, relaxed and clean.

My husband and I have been treated at Sturminster Dental Care for over thirty years. Let’s be honest nobody looks forward to a dental appointment, however the care giver here is absolutely fantastic. Always treated professionally and with great care.

The hygienist listened to my concerns, was very calm and friendly and ensured that the whole experience was pain free.

Availability of appointments. Flexible in rescheduling.

Excellent practice

The staff are so helpful and competent

Obvious skill. Calm and friendly Dentist.Quick appraisal of the issue and satisfactory outcome. Good atmosphere.

Everyone I have been in contact with at the clinic has been friendly, helpful, professional and most of all caring.

Dentist and staff are all very efficient, effective, helpful and friendly. This is an excellent professional practice with very high standards of care for the patients.

All staff are very courteous and professional. Olga was very thorough with my check-up and Helen (hygienist) showed the same professionalism and sensitivity when descaling and cleaning my teeth. Thank you Sturminster Dental team!

Relaxed, personal, professional. good communication.ĺ

Excellent service and caring, friendly staff.

Brightness of the waiting room.

very helpful and friendly staff

Super friendly practice & made me feel at ease.

An efficient service

Great service and response to my denture problem.Great relief to hear that my problem was quite minor and easily put right.The Reception Team greeted me like an old friend!Many thanks

Professional, friendly, knowledgeable dentist

Very professional and friendly environment

Relaxed and jolly

Been going there for 25years x always been good service.

Such good dentists. They have saved a tooth that had previously been done at a NHS dentist which had been done very badly

Know you are in a safe pair of hands and will be listened to and responded to. Great service that makes you feel involved in your own treatment.

Professional friendly and attentive staff from the reception staff to the clinicians

All the staff are helpful and friendly. They make you feel at ease when entering the rooms.

Always very happy with the staff and the treatment never had any problems

Everything is as one would want it. I can’t think of anything detrimental to add.

I feel safe and comfortable there everyone is very kind and attentive and the dentist is always friendly.

The ability of all the staff to make u comfortable and secure when u need dental work.

Care by the dentist. Felt secure, safe and cared for. The reception staff are kind and attentive. The reception area is comfortable and spacious.I have already recommended the practice to friends and neighbours who are now patients

Professional amd mature approach. Latest equipment available.

Friendly and professional staff

Professional and experienced dentist, caring approach, knowledge of my personal history, polite and helpful reception staff - excellent service all-round.

Highly professional team, very relaxed atmosphere.Cleanliness and tidy.

Everyone is polite, patient,. I feel very relaxed through the whole experience. The dentist is kind and gentle. Very highly recommended.

Attentive staff and professionals.

My late wife recommended that I use Sturminster Dental Care with good reason. I have always been highly satisfied with all aspects

I was a very nervous patient and was put at ease and reassured throughout. My teeth look fantastic after the scale and polish!

My clinician is great . Listens, explains and treats in a thoughtful way . She is a great dentist .

Efficiency, care and consideration

First class care and incredible attention to detail at all times. Would not go anywhere else

A painless experience. It was easy to make an appointment with little delay before treatment. Very good interaction between myself and the clinician. I was worried I would lose the affected tooth but I was assured that it is now good for the future.

The staff are friendly, courteous, professional. The treatment plans are very well costed.

First class throughout - and always.

I BROKE A TOOTH OVERNIGHT. PHONED MY DENTIST IN THE MORNING, AND FORTUNATELY HE HAD A SLOT IN THE PM. (OR ELSE I HAD TO WAIT 5 DAYS). I HAD TRIED TO PULL IT OUT BUT IT WAS TOO PAINFUL. SO QUICK ANAESTHETIC AND OUT IT COMES.BRILLIANT JOB AND VERY REASONABLE COST. THANK YOU ALL VERY MUCH FOR FITTING ME IN SO QUICKLY.

Very friendly and relaxed experience

BEEN A CUSTOMER AT THIS SURGERY FOR YEARS , WOULD NOT GO ANYWHERE ELSE THEY SRE EXCELLENT

Friendly and professional team

Very good in all respects, Ian is a fine dentist.

Very good treatment. Felt I was understood and able to relax.

Extremely efficient and friendly staff

Ian Mercer is an outstanding clinician. I recommend him widely and know people travel from Cumbria just to see him.

Great confidence in the dentists. Very professional and very confident in their advice

So efficient. All staff so welcoming and caring

Lovely people and great service, they have made a significant difference to my oral hygiene

My appointment was at the agreed time, very friendly reception team and the surgery is always clean and bright. The dental team listen to my concerns and thoroughly examine all aspects of teeth, gums, hygiene and check my mouth for any possible issues. Very happy, thank you.

The clinician dealt with my hygiene appointment professionally, thoroughly and was very pleasant

My daughter had a phobia of a scale and polish. We have been to other professionals and the hospital with no luck. However, the hygienist and her nurse were so amazing, calm and reassuring, they managed to do the procedure and my daughter is no longer afraid of having it done in the future.

Friendly and professional service all round

The whole dental care is by far the best treatment anyone could ever hope for.It’s friendly, professional and an extremely high standard.

Staff are friendly and efficient. Hygenist is gentle (unlike others I have experienced) The work done was thorough and not rushed although because I went in early I was out earlier than anticipated. I've used this surgery for many years and always received good service

All very personable, called for emergency treatment had to go on waiting list and true to their word they called when a cancellation turned up. Excellent service

efficient and friendly

Really nice dental clinic

I have been with this practice for many years now and knew my previous dentist personally. She has now retired but her replacement is great too.

Great service and treatment with professionalism and friendliness .

Staff friendly and reassuring. Dentist and nurse put you at ease and listen to any concerns.Very clean and comfortable practice.Treatment explained well and always options advised.

SERVICE LEVELS ALL ROUND WERE EXCELLNET

Totally professional, informative, and helpful from everyone at the surgery. There is always a good atmosphere and as a patient you are treated with respect and kindness.

The recepection staff are excellent ( Stella ?) the Dentist Olga wa sbrilliant explained the procedure and had time to allow to ask questions

EfficientAppointment at very short noticeTreatmentAdmin

Excellent care with brilliant staff

Excellent team from reception, dental nurses to dentists themselves.Trust them implicitlyThe dentist tells you exactly what he is doing and why.Answers any questions professionally.

I feel relaxed and confident; as a child I was utterly traumatised by my dentist. Your dental team are totally focussed on the patient’s well being. Thank goodness times have changed!

In my whole life Ian is the only Dentist Ihaven’t minded going to see!!! Also being able to have an appointment with the Hygienist before the check up rather than having to make a separate appointment.

Never get any problems. Always seen on time or very close. Staff friendly.Dentist knows his subject

The clinicians were very patient, understanding & supportive..I'm a very nervous patient & had lost a lot of confidence due to experiences with a previous dentist & hygienist

Easy to understand treatment plan and ask questions. Kind, patient, caring people. Always makes the experience as pleasant as possible.

I like the clean and light building.All the staff I dealt with were smartly dressed, polite and efficient.The dentist after several years is more like an old friend. He advises me and encourages me how to deal with my ongoing gum problems which thankfully are now under control.

I have been coming to the sturminster newton dental clinic for some years now and although I don't like going to the dentist have full confidence in Ian and Wendy who I have got to know over quite a few years. Thank you.

The professional response by members of staff but also at the same time the friendliness of the staff and making you feel valued. The service provided is of the highest standard . I always feel safe in their hands.

Inane question!

lovely staff, professional care

I have been attending this clinic for over 20 years and have never had problem hence the high rating on all accounts

i have ued this practice for many years and i consider it to be the best in this district very reasonable prices , excellent all round service have recommended to all my friends and family and will continue to do so

Friendly a first class service

The efficiency, care and friendliness of the dentist, the dental nurse and the reception staff.The comfort in the waiting area.

Professionalism from clinicians. All staff friendly and welcoming.

all very pleasans and efficient

Never very long to wait to be seen, dentist and hygienist are very efficient and explain what they are doing and give advice.

I've never had a better dental practice- everyone is superb. They are experienced, careful, friendly. I wouldn't go anywhere else.

Like most of us, I used to dread going to the dentist. Until we found this practice it was a less than pleasant experience. However I can honestly say that I don’t worry any more. Everyone is so friendly and professional and people listen! (Should happen everywhere, but it doesn’t.)In terms of my dentist, Ian is so good at setting his patients at ease, and I have every confidence in him. I know that the same is said of Brian. The hygienist service is excellent too.The ladies on reception are always helpful whether on the phone or in person.It is also a very pleasant environment to be in.In short, very pleased.

As my previous responses show I would happily recommend this dental practice

Great confidence in all the staff.

The dentist who treated me is highly professional and clearly explains the treatment and asked me to tell him if I was in any discomfort during the procedure. Above all he and his colleagues are friendly and respectful.

Great dental team

The team were friendly and professional.

The clinicians are expert and do everything to make their patients at ease. The clinic is spotlessly clean. The reception staff are courteous and friendly.

Excellent treatment

Fantastic staff, very friendly as I was super anxious. Couldn’t fault Olga as she put me at ease and the clinic was super clean.

Friendly, helpful staff - nothing too much trouble. Hygienist explained treatment and gave me tips on a better way to clean my teeth in the future.

Kind, respectful consultation. I felt listened to and understood. Both short term and longer term treatment offered and discussed.

Very efficient in all areas. Reception and making appointments good, dental care and hygienist also excellent.

Very friendly professional experience

Friendly, efficient and highly competent

As a long time patient the practice remains excellent with professional and friendly staff.

Super friendly staff, knowledgeable dentist who explained treatment options well and showed interest in me as a person.

Reliable practice. Trusting. Safe. Caring. Honest. Feel I am being well looked after as a person and not a number. The practice has reliable and up to date equipment which I think, really important.

Excellent service and advice delivered in a high quality environment by top quality staff.

friendly calming atmosphere

Professional, friendly and caring team

Professional,efficient & personable staff, clean, bright & modern environment

One of the main things I like apart from the items in the survey is that the dentist/hygienist comes out to greet you for your appointment

Every thing from start to finish brilliant excellent service from all staff

The atmosphere of the practice made me feel comfortable. Every body was efficient and friendly.

Professional, friendly and highly experienced team Welcomed as an old friend.

Clean & friendly surgery Appointments on time Easy to park & free parking Spacious waiting area

Very clean well designed surgery. Staff are respectful and polite and the dentist very patient and understanding

Replacing my filling was fine, was surprised I had to wait a week but I was not in pain. Was glad she suggested replacing the filling without anaesthetic but surprised it was not cheaper!

Highly professional

Very Kind!!

Have been a patient for over 20 years. Have every confidence in advice, and treatment provided. All staff are professional, friendly and efficient.

Pleasant and professional

Staff pleasant and no hanging around waiting

Always professional and friendly. Left in no doubt about payment and/or appointments. I am very happy with my dental care provider.

High quality treatment and polite friendly clinicians

It is local and I have been attending here for many years

The professionalism, skills and knowledge of the clinician

Very professional service with friendly helpful staff in a clean and comfortable environment.

I used to sweat, & feel very anxious going to the dentist but both Ian & Hutch make you feel at ease with their natural ability to chat & make you feel relaxed & comfortable. Thank you gentlemen bravo!

The all round care and respect from everyone. But especially the dentist’s skill and patience to resolve a difficult dental treatment.

I have been with this dental practice for many years, and have recommended many friends to the practice…

Excellence across the board. Ian is an absolute perfectionist, and has an extremely empathic and affable manner, so vital for a highly anxious patient! Helen is an outstanding hygienist, also with an excellent manner. All the staff here are first class. I feel very privileged to be a patient here.

Always great service with lovely, caring staff. Thank you.

Great dentist (olga) has cured me of my dental phobia. I have recommended her to lots of people who have now signed up to the practice!

Excellent service

It is a very clean and friendly dentist. I have always been put at ease and the treatment I receive is excellent

Been going there for 30 years, always great, friendly, efficient service.

The staff are all very pleasant and helpful

The team treat you with care, professionalism and friendliness. I feel confident in the treatment and advice given with clear explanations, and plenty of opportunity to ask questions where there is any doubt.

Helpful and cheerful staff and good time keeping.

Everyone is always helpful and have a smile.

Everyone is great and friendly.Been going there for years.Highly recommended

The dentist (Ian) was excellent with the patients - my two children. He explained everything to them in an appropriate manner, was very patient with them, and made us all feel at ease. Truly exceptional service.

Good atmosphere, efficient staff caring attitude.

Read the survey. I was clearly very happy with my treatment and the courtesy of the team.

The treatment I receive from Brian Thomasson is always highly professional, efficient and friendly.

As always a highly efficient and professional operation.

Highly professional, caring and gentle.

Every thing was how it should be

Very friendly and professional staff

Friendly staff. Professional and always able to get appointments

I have been coming to this practice for many years and have always had excellent and friendly treatment.

I do not feel I would be pushed into unnecessary procedures.The staff are friendly and engaging. The quality of the work seems to be above average.

I have always had highly sensitive teeth and hence was always apprehensive. Olga has been wonderful with with, very understanding and patient. Since joining the clinic I have become far more relaxed and know that if I find anything uncomfortable it will be resolved immediately. Nothing seems too much trouble, all the staff are friendly, polite and cheerful. Highly recommend to anyone.

The dentist is not my most favourite place to go, but the staff make you feel so welcome. You feel at ease as soon as you go through the door. Everyone speaks to you with kindness and respectfully. They listen to everything you have to say before treatment. I wouldn't go anywhere else!

I felt that I would be given plenty of time fior appointment. Very clear explanation of treatment etc Great deal of trouble taken to make sure denture fitted correctly. As always all staff were friendly and approachable. It was made clear that if I had the slightest problem with denture I could seek further assistance.

Professional

Friendly, knowledgeable and helpful staff.Polite and friendly reception team.Explained everything about the appointment and gave proactive advice and treatment.

Friendliness and professionalism of reception staff right through to 1st rate treatment from dentist and dental assistant. Initial appointment was for a cracked tooth with partially lost filling. I was seen promptly and treatment was fully explained before being carried out. The follow up appointment was as a result of an issue that had been ongoing. Once again the team were 1st rate throughout.

My Dentist

Knowing that you will be taken great care of throughout the appointment.

Everyone in the team at Sturminster Dental Care is very friendly, professional and helpful. They always make me feel at ease and comfortable with my treatment.

The clinic is ultra clean and tidy and the staff are wonderfully helpful, kind and efficient.

Professional and reliable service.

Friendly and highly professional

Been visiting for many years now, The staff are very good in the work they do. Make you feel welcome and relaxed in there company. Highly recommended this practice to any one.

The appointment was an emergency appointment which was scheduled for the same morning as the practice reopened after the Christmas period. I can’t praise the excellence of the clinical team enough. The whole procedure was quickly and expertly completed: thank you.

Friendly professional staff

Exemplary service by attentive staff in a clean well cared for practice. Basically everything i would expect from a well run practice with motivated staff.

Helen the hygenist is very efficient, professional and gentle. Past appointments with Brian for orthodontic treatment have also been very positive. I would have no hesitation in recommending both of them as well as Olga who was very thorough in my check up.

Highly competent dental practitioners

As mentioned before, I trust the staff.

Everything.

Prompt, efficient treatment as scheduled

Brian is a brilliant dentist

I feel my teeth are being look after by a dentist who cares

Convenient place to visit, very friendly receptionists, easy to make an appointment at the time I wanted. I like my dentist who is thorough in her examination and happy to discuss options.

I received excellent care and felt respected at all times.

Professional and friendly

.

Good friendly dentist,

Professional and kindly care always provided.

Friendly and professionall

Highly efficient and welcoming team

Very easy , great service and very efficient, in and out very fast

Just a very professional practice throughout

The dentist and the nurse were very friendly and put me at ease. I had everything explanted to me that was going to be done.

The general efficiency and friendliness of the team.

Always so nice and put you at ease

All the staff are always highly professional, I can always get to see the right person quickly, I can be quite nervous re dental treatment and everyone is re-assuring.

Friendliness, professionalism, ease at ease. Great clinician and lovely staff

Very professional all round. Excellent.

They do exactly what they say and really well

I have had nothing but good experiences with this practice.

I had an hygienist appointment with Wendy and she spent more time than expected and explained everything clearly.

The friendliness of the staff, the flexibility for appointment options and the care taken in the treatment.

Brilliant care provided - as SDC have been doing for years

I think every time I complete this survey I say the same thing: Ian - please NEVER retire, NEVER move from this clinic and please, ALWAYS be your cheery self. I used to be terrified of ‘the dentist’. Since coming to Ian - whilst I don’t relish what the poor chap has to do with my gnashers, I am totally relaxed and really enjoy his repartee - the best sort of distraction one could ask for. And I learn fascinating facts too! A million thank yous, Ian!

Quite simply- it is the best dental practice I have ever experienced.I have been a patient for many years and their care is exemplary. Every member of the team shows great concern for their patients. They are all highly professional, courteous and kind. The team is well lead and management seems to continually focus on using the latest technology and methodology to continually improve their offer to patients.

I have complete confidence in Ian Mercer. This is such a relief having had unsatisfactory experiences with other dental practices

It's efficient and highly satisfactory.

The clinicians are expert and approachable. The environment is immaculate and the support staff are friendly and efficient

All round excellent service hence we have been going back for 23 years

Friendly helpful staff, nothing too much trouble, took the time to listen and explain things

I trust the dental practice and the staff.

I was treated in a friendly and professional way.

The staff are lovely

Excellent staff-Always seen on time-Spotless premises.

Having been a client for more than 3 years have always felt comfortable with the advice and treatment during this time. Staff always pleasant and sow concern with your comfort.

Like many people I do not like going to the dentist but the staff here make it so friendly I don't mind

Efficient, effective, informative personnel at the practice which made me feel confident and comfortable with surrendering to their care.

Highly skilled professionals. Everyone I came in to contact with during my visit was friendly, courteous and kind in all aspects.The environment was warm and comfortable.

The staff make the experience worth it. The reception/ nurse team are so friendly and dentists treat you with care. The practice is well equipped and is very clean.

All treatments are carried out to a high standard

Feel very comfortable

Great many years using the company services and long term care by the same individuals

Feel comfortable with treatment and with ancillary staff.

I have always received first class treatment at Sturminster Dental Care, and have recommended them to friends and family on many occasions!

Clean comfortable dental clinic and waiting areaAlways seen on time. Staff always eager to help. A very well run dentist

Very efficient and friendly

The friendly attitude of everyone. I also feel very confident with the treatment.

As a nervous patient, I was reassured and cared for in a lovely way.

Everything is efficient and straightforward. I don't feel that I am given treatment I don't need.

I have been with this Dental practice since I was a little Boy, I'm 44 now & have always recieved great professional treatment & care. I don't think anyone enjoys visiting the Dentist but it makes it so much better & easier when you're treated with a high level of care so thank you very much for everything you do!!

I have always had extremely good treatment, in a friendly and efficient surgery

Pleasane and good service

Great Team at every level, modern premises procedures and equipment, thoughtful care and consideration for the patient.

Caring staff, professional and informative. Always feel there is a patient before profit ethos which is very reassuring

I don’t see how it could be bettered, so far and away better than any dentists I have seen before

Every member of staff and the Dentist himself are always so friendly, kind and helpful. They always put me at ease and explain everything throughout my visit.The surgery and waiting area are extremely clean and tidy.THEY ARE WONDERFUL !

Very professional and caring staff. Confident with their level of expertise

Highly experienced Dentist and full trust in any form of treatment

Confident I am receiving excellent care

I have received excellent treatment and advice over a number of years which has helped me to look after my teeth after very poor care and unpleasant experiences as a child.

Friendly staff,dentists, hygenists, etc. Never had a bad experience with anyone at the practice to date. Surgery very clean and welcoming. Appointments very prompt, no sitting around waiting.

Great dentist

Feel comfortable with who is treating me, friendly

Very professional organization. The waiting area and treatment rooms are always clean and temperature regulated. Staff are polite and attentive. Dentists are very experienced. I have a dental plan in place with them

Friendly, reassuring, caring staff who put you at ease. I actually commented as I left that it was like coming to see friends!

+++ professionalism, courtesy, pain management, efficiency & kindness +humour (never to be under valued!)

The professionalism and friendliness from all staff is exceptional at this Practice. Time allowed and patience shown is a consistent trait when attending for dental treatment and they project a very cohesive team approach. I could not recommend this dental practice more highly.

When I asked a simple question about my wisdom teeth they changed their type of X-ray to solve my question and I was assured this was all included in the plan.

The friendliness of the staff

very satisfactory

The efficient and professional service I receive each visit. A happy working environment.

I think the reply to this question has been answered in all the questions in the survey, I am completely satisfied with my treatment.

Very professional and clear communication

The whole experience from walking in, being greeted warmly by the receptionist & and checking out was wonderful. Experienced, professional dentist and hygienist. Both put me at my ease and explained everything thoroughly.

Felt confident I could recommend the practice from my own experience.

Their patients, understanding, they listened to what you were worried about, would recommend them, and I never felt a thing having my tooth removed.

Courtesy and care

Efficiency, honesty and helpfulness. Gave me great confidence in the health of my teeth

Good understanding of what was needed, delivered in a professional but personal manner.

Nothing to fault. Everything is relaxed, comfortable and efficient.

The hygienist and the dentist take their time explaining what they are doing and what they find. Give advice on looking after your teeth and gums and always very gentle and patient.

Everybody was very helpful

If you have to go to the dentist at all, Sturminster dental care makes it as pleasant as possible.

I've been a patient of the practice for over 10vyears and have always received fantastic care, but what I most like (other than my dentist of course) are the amazing premises.

I have always found Brian and his staff to be gentle and understanding and always professional.

They're professional, efficient and friendly. I feel valued and looked after

Kindness, friendly, thorough, efficient, painless.

I never liked going to the dentist until I had Ian as my Dentist!

Relaxed and clinically clean environment. ALL the staff are caring and polite. Have recommended to elderly parents who also now attend.

Professional Care and Service

Always friendly helpful staff, and make me feel at ease.Have been attending for years.

Firstclass service

Good staff courteous excellent treatment no complaints

Refer earlier section

The Staff are all highly professional, efficient and friendly.. The clinic is spotlessly clean and full of high tech.. I am always very pleased to attend this clinic and mention it to friends too.

Good and consistent

Efficient and personal treatment

Totally professional service from everyone involved. Immaculately clean, great results from a difficult procedure.

Everyone are so happy, helpful and professional.Olga my dentist always makes sure you understand any treatment, options and procedures. So professional, and delightful whilst in her care.

Everyone very welcoming and helpful. Extremely happy with all the treatment I have received for several years

Great staff, clean and efficient.Very professional.Full confidence in dentist

Friendly and helpful staff at reception and Helen (hygienist) and Olga (dentist) were very thorough and professional. Would have no hesitation in recommending (and have recommended!) Sturminster Dental

We always get the best treatment

Very friendly, take care to explain what will happen and ensure it is pain free

Very friendly, helpful and professional always. I no longer dread going to the Dentist as I did before coming here. I would thoroughly recommend Sturminster Dental Care

I have always felt well looked after. Dentists and staff very kind and helpful

Felt happy and not nervous.Felt listened tooVery helpful information given

I am always highly delighted by the service received

Efficient and professional treatment

All staff very friendly and competent

Feeling of relaxed appointment when nervous about returning to dentist following post Covid lack of dentistry. I used to attend this clinic but switched to an NHS one when pregnant. Now returned as my NHS dentist no longer treating and I feel comfortable with the practice.

I have being attending this Dental practise for many many years and have always be happy with all the treatment I have received. The staff are always friendly and caring

I lost part of a filling and I rang the reception for an appointment with my dentist. She was on holiday but I was given an appointment with another dentist for a couple of days later. I was asked if I was in pain and I said it was mild discomfort. The dentist I saw explained clearly the treatment he was giving and asked me throughout the treatment if I was comfortable with what he was doing. It all went very smoothly.

Everything about the practice is professional. Clean,welcoming and friendly. My dentist is excellent and his nurse lovely. The hygienist is thorough and very pleasant.I no longer worry about my visit.

Fantastic team

Friendly and caring staff, who take a genuine interest in you as a paper son as well as a patient

Reception staff and clinicians are always competent and pleasant. Experience great? Not a well worded question as I'm sure everyone would prefer to be doing something else. But - it's certainly as good as it gets!

Since I and all of my sons and their family hav attended this dentist practice we have received the highest possible attention one could hope for .This covers the dentist ,hygienist and all staff

The whole team are always very helpful and caring, I am a nervous patient but feel safe with this practice.

Everyone I came into contact with was kind, courteous, friendly and professional. I felt confident in the practitioners and the dental care I received.

All exactly as required and a good experience.

Efficient, friendly, cheerful and very good treatment

Excellent pleasant people, really professional, listen to the patient and care about what they do and their patients. Overall an excellent experience.

My dentist listened empathetically and treated me with care and respect. He explained everything as he went along. I felt he wanted me to have a positive experience and went out of his way to make that happen.

Caring nature and friendliness of all staff. Very clean through out but especially clinical spaces

The overall attention to detail from all concerned

Great professionalism

Excellent service and staff. I always feel that I am in very safe and competent hands.

I have ticked the boxes to show how highly I rate Sturminster Dental Care so I don’t think I can do more to show how highly I value the quality of care they provide

The professional treatment one gets at every visit.

Professional, treatment geared to my needs and situation. Friendly, courteous and awareness of my health in the treatment plan. Questions of potential treatment and possible outcomes were well explained.

Friendly and professional staff from receptionist to clinician. I felt listened to and totally at ease. I have great confidence in the team at Sturminster Dental Care

Everyone is both friendly and professional

Respectful, considerate staff that listen, are knowledgeable and highly skilled.

Very friendly, helpful experience. Our dentist is excellent and remembers our particular needs and issues.

Friendly, efficient and thoroughly reliable in all areas.

First Class Experience all round. Keep doing what your doing.

Staff always friendly and ready to help. A good experience.

The way all staff put you at ease and treat you like an old friend on arrival. The atmosphere is cordial and it’s easy to forget you are entering a dentist’s surgery for treatment which may not be pleasant. However in my case despite being somewhat nervous I found the whole episode was really a breeze.

Wonderful team, so friendly and caring.

Very polite and helpful people, great dentist and hygenist and seem very competent.

Nothing was too much trouble, and my worries about treatment were listened to and I was reassured. The dentist stopped when I needed them to. Exceptionally clean environment and polite, friendly staff at reception.

Clean, helpful, professional!

Friendly efficient staff.

Professional service

It was professional efficient and caring

Lovely staff

All are just brilliant,friendly and so on it

Care attention and courtesy given

The staff are always very friendly and helpful and I have always found the dentist to listen to what I am telling them

From the reception staff to the dentist everyone was anxious to give first class service.

I have been a couple of times now firstly its local and secondly both the dentist and the hygenist were very good

I've had regular dental hygiene treatment from Helen Sekhon for many years and wouldn't dream of swapping her for anyone else: she is polite, pleasant, friendly and supremely professional and competent.

feel at ease with all my treatment

Excellent set up. Very professional throughout.

Olga is fantastic

I had a new dentist on this visit, apologies I can't recall her name, she was fantastic, listened to my needs and for the first time in all my years going to various practices took time to give some advice that was specific to my needs without trying to push a sale. It was very refreshing and I have put so into practice.

Friendly staff and appointments that are at times to suit me.

Very professional

Friendliness

The staff at the practice are excellent

Efficient and friendly

I am terrified of the dentist and made it quite clear to them! The reception is as relaxed as it can be and the dentist was very reassuring

the general way that the practise is run

Professionalism, friendly and courteous.

Fast and efficient service.

I was made to feel calm, safe & listened to, especially being a very nervous patient based on experiences at a previous dental practice

Friendly and professional team.

I would recommend this Dentist to all. As we know attending a Dentist can be quite stressful, but this Dentist made me feel at ease. Not only this Dentist but all the Dentists at this practice.

The care and efficiency was spot on. I was well looked after and the dentist and nurse were fantastic.

They have totally changed my previous dread of ‘the dentist’ ! Ian Mercer is just fantastic! I could not rate him highly enough. I just hope he never thinks of retiring or moving on whilst I am still with the practice!

I have been very satisfied with all the treatment I have had, and all the staff very helpful and polite

Ian is always so friendly helpful and caring when I have an appointment. The support staff also are always friendly and helpful and caring . The practice is always spotless and all the latest technology (air purifiers) to make you feel safe from viruses. A very pleasant experience all round .

Both our hygienist and dentist are very thorough and excellent at describing treatment and helping educate on gum Carew.

Calm environment which is important in dental treatment. Options and advice given during the check up.

Friendly and very informative

Excellent receptionist, dental nurse lovely and efficient, dentist best ever.Everything clean, smart and plenty of room

See prior responses.

Gentle, efficient treatment in excellent facilities

Everyone is polite, courteous and caring. I feel confident that all my needs are being addressed. I can access the surgery when necessary and the staff are very accommodating

The staff at Sturminster Dental Care are exceptional in every respect. The facilities are first class. Truly the best dental service we have experienced.

Courteous and friendly at all times

All the staff at Sturminster Dental Care make the experience of going-to-the-dentist as pleasant as it can ever be. In fact I'd say that it is almost a pleasure bearing in mind that most of us generally hate going.

I was able to make an urgent appointment for the next day.I was seen on time.The dentist and staff were excellent.My problem solved.

The ease and comfort of being with a dentist who is so friendly and reassuring that all is ok.

The surgery staff are highly professional, friendly and helpful and the surgery is immaculately clean.

always very friendly and easy to talk to and have a laugh with always very clean and tidy

The care and professionalism of the staff.

Excellent service as ever! Thanks to marvellous staff!

a very clean and relaxing environment and everyone very kind caring and patient from the receptionists to the hygienist and the dentist and all their assistants. I really don't like going to the dentist i get nervous and have very sensitive teeth but everyone here is so kind it is the best dentist i have been too over many many years! thank you to you all

The time and care given by the dentist was notable and personal. I was very impressed

Good care over many years

As usual Brian was informative and painless

The staff put you at ease and discussed everything before and during the appointment

Friendly, helpful and knowledgeable staff

I have always received the most excellent service from all members of this dental practice . Highly professional practice

The best Dentist ever

Very professional - explained procedureConsiderateFriendlyPuts you at easeEfficientTrustworthy

Efficient, cheerful, friendly and very clean

Friendly service, by a very good team..

I was treated extremely well by the team ans felt extremely looked after. All my worries were listened to and checked before I was reassured that all was fine.

On time, ease of parking, friendly and professional staff.

I’ve been going to Sturminster Dental Care for 30+ years and I have always been impressed with the quality of care and treatment. There has never been a time when I have had less than top quality service.

From the start of the appointment to the end, all staff were so helpful in their separate rolls. The experience was perfect. I would highly recommend Sturminster Newton Practice, excellent service all round. Thank you.

Very good

Trust the staff and feel safe.

I was especially delighted that the highly professional dentist agreed that offensive captive dolphin ceiling tile would be replaced soon, apart from that….. perfect! Guess who!

I have always found everything perfectly satisfactory.

No treatment could be done due to a hip operation a few weeks ago. I attended for the check up.

Very professional service in a clean pleasant environment. Helpful courteous staff through out my visit. Next treatment carefully explained having listen to my issue.

A very relaxed,friendly attitude from all the staff.

Very professional, polite and helpful team as always

The dentist put me at ease and explained everything that he did.

Extremely satisfied with all aspects of visit.

The practice has always proved understanding of any issues one has and dealt with professionally and competently

I found the team to be very professional

Because, as always, The whole process went very well, was effectively managed and the care and treatment were all that could be asked for.

I was told what would happen and that I would not need an injection. The tooth was reshaped and filling added. It was quick and not at all painfull.

Helen, Ian and everyone at the dental surgery were friendly polite efficient and put me at ease,

The friendliness and helpfulness bynthe staff and the important help given by the dentist during the treatment

fitted me in as required as a crown dropped out and refitted it

This was an emergency appointment which was dealt with fast and very efficiently

Although I am terrified of going to the dentist, I trust Brian. He explains everything first and tries to put me at ease.

The practice is run in an exemplary professional manner. The reception staff are helpful and knowledgeable, the clinicians expert and approachable.

Exceptionally high standards and amazing empathy from all staff.

Excellent care

I am an extremely nervous patient, this was recognised and everyone was so understanding, patient and put me at ease. I didn’t feel I was being rushed. The procedure was explained and I was talked to throughout. I felt very safe and left feeling happy and brave enough to make a check up appt for 6 months time on my way out.

It is a practice that one knows one can trust absolutely. Compassion, efficiency, professionalism are evident in all aspects of treatment. I know that I will receive the best advice, the swiftest possible attention, A1 treatment, and, on occasions when I have needed it, attentive after care.

Have used the practice for many years and have always received the best service and treatment

Was put at my ease by both the dentist and the nurse during the extraction. The extraction itself was relatively quick and painless because of the injections I was given. I never feel uncomfortable when attending the practice. I always receive excellent care.

All staff friendly and efficient. Premises clean and tidy.

No reson to be anything other than highly satisfied

I have always been totally satisfied with everything about my dental clinic, I have always recommended to my family and friends!

very good and peaceful atmosphere, as I am normally very nervous, I was put at ease, and thank the team, headed by Ian Mercer - thanks to all.

Everyone is friendly and providing a high level of service.

First class service, clean and helpful

All my needs were met and the whole process was efficient and effective.

The staff at the Sturminster Dental Care are always friendly right from the Housekeeper to the clinicians. I have always found my clinician to be very patient and kind. They will always fully explain the treatments. Recently I had veneers fitted on my 2 front teeth, it has had made so much difference. I am able to smile with confidence now. The surgery is always very clean and especially during the covid pandemic it gave me confidence in going there.

Always very kind and helpful. Feel safe in hands of dentist, very professional

Organised friendly and professional services from a great team

It was a professional experience from beginning to end, and I'm always pleased with the outcome

Each follow up appointment has been very thorough with my son being the focus of the treatment, he has been very clearly informed and well cared for throughout.

Excellent service as always

on time appointments and the experience was pleasant as for as it could be for a dental appointment

From the scheduling process to the completion of the appointment was seemless as usual

My dentist gives me confidence that I am getting thorough treatment of the highest standard

Excellent care, attitude, and treatment

I am pleased with the way I was treated from the team from the reception through to the treatment and the reception when I left. Also it's clean and inviting to be in.

Efficiency, cleanliness, punctuality & courtesy

As always I feel very secure and safe and well looked after even though I absolutely hate going to the dentist.

A very good outcome to the treatment that I received and the dentist explained in detail the procedure.Although this probably has to be done to obtain patient consent to proceed the explanation received was most useful and reassuring.

The care and understanding of the whole team. I felt safe and confident. I cannot recommend them more highly. As a very nervous patient they always show and give support and reassurance.

All as expected having been a patient of the practice for over 40 years.

Good friendly staff

Appointment on time. Hygenist very good. Reception very good.In and out quickly.

Hygienist very caring and friendly. She is one of the best Hygienists but all have been good while being a patient at this Practice.

Professional & friendly. Efficient & supportive of my dental needs. Great team of health care professionals!!

Everyone is always friendly and efficient, things are always explained and the environment is pleasant, the atmosphere is relaxed but professional.

Absolutely brilliant, friendly, gentle, stress free, informative, simply excellent. I have been a patient for few years now and i love it. Would never go anywhere else

All members of the staff are professional, friendly and efficient . I felt at ease and all treatment was fully explained

I was made to feel very at ease at the appointment, my treatment was speedy and pain free, it was an extraction and I have not had any pain at all, amazing ! Everything for after care was explained.Overall a good experience (as always)

Amazing staff and care. Simply the best dentist I have ever attended. I can’t give them high enough praise.

I am so luck to have found the practice, EVERYONE is lovely it is easy and friendly and the best dentist I have ever been to!!

Hygienist, Dentist and all the team are all very friendly and helpful, lovely atmosphere there, also very thorough

Helena and Kate are just amazing!

I was expecting and had requested an extraction. My dentist listened to my reasons and sympathised with my position. When she had ascertained that I was not in any serious pain , she outlined an alternative treatment plan that could rid me of my discomfort but also save my tooth. She felt strongly that this line of treatment was in my best interest as I could quite soon find myself with a two tooth, visable gap.She treated me with respect and kindness throughout the consultation and I was able to accept her advice.

Kate is a wonderful dentist, very considerate in all aspects of the appointment. Listening to any issues I might raise. Always puts you at raise, very professional.

It was a check up with a dentist I had not met before. Introduced himself, personable but professional. I didn't need anything doing but I was impressed he had checked I hadn't had xray for 5 years so he rec one for next check up

My visit to Sturminster Dental Care was excellent. Charming and helpful staff. The offices and consulting rooms were very well set up and the dentist Ian was charming and extremely professional. I'm glad I changed from my previous practice.

Always pleasant and very professional service

Had to re-book at short notice and the whole process was simple and helpful Darren is amazing at putting me at ease and allowing me to stay calm and relaxed throughout

What can I say, dental care doesn't get more professional than this!!

Excellent care, easy to get an appointment. Pleasant surroundings. Highly professional friendly clinician and Nurse.

Wonderful first appointment! Ian was very gentle and really took time to explain everything. I hadn't been to a dentist for 4 or so years due to a couple of bad experiences and Trigeminal Neuralgia and went on recommendation of a friend. I will definitely return!

Good, professional care administered in a pleasant environment at a reasonable cost. What more could you ask for?

Visited my dentist Olga today for 3 fillings. This was the first time having fillings with Olga and I’m incredibly impressed with her work along with dental nurse Brittany who was also great. I felt very calm immediately and felt ZERO pain or discomfort through the whole process. It was smooth and quick but didn’t feel rushed. I look forward to coming in again. Thank you Olga&Brittany. highly recommend this practice.

Excellent treatment and friendly and highly professional team.

My wife and I made our first visit as new patients. First impressions were very favourable on both the dental and admin side

Absolutely amazing dentist. Every single member of staff is wonderful, sweet and kind. Highly recommend. 10/10!

I have been going to Sturminster Dental Care for years , it’s amazing. Always get a warm welcome and Ian & Helen are Brilliant looking after my teeth . Wouldn’t go anywhere else and recommend them highly

Absolutely first class dental care from an extremely courteous and professional team. A trip to the dentist isn’t exactly everyone’s ideal place to visit, but all the staff here will make you feel totally at ease, and for me, have completely taken the fear factor away from the occasion. I’ve visited a few dental surgeries over the years, and this is the best by quite some distance. Top class service from a top class team. Thank you!

I have not relaxed in a dental chair for years . I was always apprehensive and anxious. Brian has a great bed side manner and for the first time in years I relaxed . It was almost pleasant ! Thank you for ‘putting me back together again’ Tim

I don't usually do reviews but in this instance I have only but compliments for this Dental Practice. From the Receptionist to the actual Dental Teams everybody is so pleasent and reassuring. I appreciate attending a Dentist can be stressful for some but this Practice makes the visit as comfortable as possible.

I visited Olga today and was so impressed with her and all of the team. I would highly recommend this dentist practice. It's all about what is best for you. Very friendly, understanding and I feel confident they really care about their patients.

Always on time with appointments, friendly and welcoming staff. A pleasure to be one of your clients ✨️.

Great dentist sorted out my problem straight away would recommend to anyone

Very patient and very trustworthy. Always friendly and calming for both scared adults and children.

Very friendly and efficient staff, an excellent dental practice.

My tooth broke yesterday due to a cancellation I was able to be treated today friendly professional quick service couldn’t have asked for more

The staff and dentists are brilliant and so caring

Sturminster Dental Care offer a high standard of dentistry and you feel that you're in safe hands. This is backed up by a professional and very friendly team who provide a warm welcome at each point of contact. The facilities are well designed and comfortable and there is free parking outside.

Friendly and professional

Excellent practice, would recommend to all, as a nervous patient, they put me at ease, and I do not dread going to have treatment.

Great practice. You feel valued as an individual patient. Very professional, friendly and punctual.

Excellent, professional and friendly Dental Practice. Thank you.

Efficient, calm and polite service which makes going to the dentist not such an ordeal! All lovely and helpful staff.

Very professional team and staff.

Absolutely superb practice in every way! Thoroughly recommend

Ian and staff are brilliant ..Recommend it for all.

Excellent visit as always, Ian is always so pleasant and reassuring.

Excellent dentists. Clean, friendly and Covid safe

Very good care from Olga

I don't think I have ever had such a comfortable and friendly dental experience. Ian took the time to explain all my options and treatments and made me feel fairly optimistic about the outcome. The reception staff were very welcoming and helpful

It was great to be fitted in so quickly, as I had indicated that I was in pain, and the receptionist worked hard to find a slot for me. Overall, an efficient service, with friendly, accommodating staff. The dentist worked quickly to identify the problem and begin treatment.

Always time to talk 'teeth' and never feeling rushed

Excellent service - friendly team

Perfect.